Privacy Policy

Information you give us. When you place an order, create an account, sign up for emails or texts, or contact us, we collect your name, email address, phone number, shipping and billing addresses, and anything you choose to tell us.

Order information. The products you buy, order totals, discounts and promo codes used, shipping method, and order and delivery history.

Payment information. Payments are processed by our payment processors (Stripe, Authorize.Net, and PayPal). Your card details go directly to them. We do not store full card numbers; we may keep limited details such as the card brand, the last four digits, and the payment status.

Device and usage information. When you browse the site we automatically collect information such as your IP address, browser and device type, pages viewed, products viewed, items added to your cart, the site that referred you, and the date and time of your visit. We use site analytics tools for this. We may also record how you use pages (clicks, scrolling, and page changes, linked to a random visitor ID) to find and fix problems with the site, such as a checkout step that is hard to use; text you type into forms is masked and not captured in these recordings, and recordings are deleted after 30 days.

Cookies. We use cookies and similar technologies to keep you signed in, remember your cart, understand how the site is used, and measure our advertising. You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work without them.

• To process, ship, and deliver your orders, and to send order confirmations, shipping updates, and receipts.
• To provide customer support and answer your questions.
• To run your account and any rewards or loyalty program you join.
• To send marketing emails about products, offers, and news. Every marketing email includes an unsubscribe link, and you can opt out at any time.
• To send marketing text messages, only if you have opted in (see Text Messaging below).
• To operate, secure, and improve the site, prevent fraud, and comply with the law.

If you opt in, AO Nutrition will send you recurring automated marketing text messages (for example, offers, new products, and reminders) to the mobile number you provide. We only send marketing texts with your consent. Consent is not a condition of purchase.

• Message and data rates may apply.
• Message frequency varies.
• Reply STOP to any message to opt out at any time. You will receive one message confirming that you have been unsubscribed, and no further marketing texts.
• Reply HELP for help, or email us at aonutritionco@gmail.com.
• Carriers are not liable for delayed or undelivered messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell your personal information. We share it only with service providers who help us run the store, and only as needed for them to do that work:

• Shipping carriers and fulfillment services, to deliver your orders.
• Payment processors (Stripe, Authorize.Net, and PayPal), to take payments and prevent fraud.
• Email and text messaging providers (such as BayEngage and Resend), to send order emails and the marketing messages you have agreed to receive.
• Hosting, analytics, and advertising providers, to run the site and understand how it is used.
• AI service providers, to answer the questions you send through the chat on our site.

The sharing limits in the Text Messaging section above apply to all of these providers. We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business.

We keep personal information for as long as we need it for the purposes in this policy, such as keeping order records for accounting, tax, and warranty purposes, and for as long as the law requires. When we no longer need it, we delete it or make it anonymous.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our store and products are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

• Unsubscribe from marketing emails with the link in any email.
• Stop marketing texts by replying STOP.
• Update your account details by signing in to your account.
• Ask us to access, correct, or delete the personal information we hold about you, or ask any question about this policy, by emailing aonutritionco@gmail.com. Depending on where you live, you may have additional rights under state law; we will respond to requests as the law requires.

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above.

AO Nutrition
Email: aonutritionco@gmail.com